Topic: filePro 5.6 - OS Windows 7

[George]

Having trouble with License Servicee. Have entered information in fptech.com for a new license. And have completed the information in Adminisration-services- fplm..started services......but get message that the computer is having trouble starting the service.....???Can someone help me....??

[Bill Randall]

Take theses steps to isolate a license problem when running filePro on Windows.

Go to the services of windows to stop or make sure the service is stopped.
    Start - Control Panel - Administrative Tools - Services
   Look for the entry called fplm_service
      If the service is not already stopped,    Right Click on fplm_service and select Stop then          proceed to the next step.

Go to the ~/fp/logs directory where filePro is installed.
   Edit the file called servlog.cfg
   Make sure the lines towards the bottom are not commented out
      NEWFILE,DEBUG,server.log
      DAILY,WARN,server_warn.log
   Save the servlog.cfg file

Then go to the services of windows to try to start the license service.
    Start - Control Panel - Administrative Tools - Services
   Look for the entry called fplm_service
      Right Click on fplm_service and select Start

If the service does not start, read or send the logs that are located in the ~/fp/logs directory of your installation.  These logs will tell us what is not proper about your license or configuration.